Bookings and Payment
- All bookings must be made a minimum of 30 minutes in advance through our Fareharbor booking platform which is accessible via the Wild Scottish Sauna website (wildscottishsauna.com).
- Full payment is required at point of booking to secure your Wild Scottish Sauna experience.
- Prices are subject to change; confirmed bookings will not be affected by any price changes.
- If you are making a booking on behalf of a group, it is your responsibility to inform all participants of the terms and conditions and ensure safe sauna practices.
- By booking a Wild Scottish Sauna experience, you will be automatically opted in for Wild Scottish Sauna email marketing, you can unsubscribe from this at any time in the footer of the email.
Please note: you are able to rebook your session through your confirmation email if it falls within the cancellation rules. Simply select ‘change booking’ in your confirmation email.
Social Sessions
A minimum of 72 hours’ notice is required to reschedule or cancel your Social Sauna Sessions. Please note that cancellations made within 72 hours are non-refundable.
Private hire
We kindly request a minimum of 7 days’ notice if you need to reschedule your session. Please note that we are unable to provide refunds for cancellations made within 10 days of the booking.
Experiences
We require 10 days notice to cancel or reschedule an experience such as yoga or soundbathing. All cancellations within this period are non refundable.
Retreats
All payments for Retreats are non-refundable. We understand that plans can change, but due to the nature of this retreat, we are unable to offer refunds under any circumstances.
Any issues with your booking you can email us at info@wildscottishsauna.com
Credit card charges: Charges will appear on your statement as “FH* Wild Scottish Saun”.
Notes: When you have made a booking, an automated email will be sent to you from our booking platform, along with a second reminder email the day before your session. If your inbox is full or if you make a typo in your email address, you will not receive this email. We encourage you to check your junk folder and your email inbox status as it is impossible for us to correct these errors. If you don’t receive your booking confirmation email, please email us as info@wildscottishsauna.com.
Please remember we have a lovely team of hard working sauna hosts who need to light the sauna at least an hour and a half before your session. This makes it very hard for us to make last minute changes hence why we can’t offer a more flexible cancellation policy.
We are open in all weather – rain or inclement weather does not merit a cancellation unless it unusually extreme. In these rare cases where there is a danger or another issue we will email or call you to make changes to your booking.
Need help?
Contact us at info@wildscottishsauna.com for questions related to refunds and cancellations.